HMRC helpline for riot-affected businesses

17 August 2011
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HM Revenue & Customs (HMRC) has announced a new helpline number to help businesses and self-employed individuals adversely affected by the recent civil disorder.
The dedicated Civil Disorder helpline – which can be reached on 0845 366 1207 – is available to provide comprehensive advice and deal sympathetically with problems currently faced by businesses and individuals.
 
The helpline will be available from 8.00am to 8.00pm, seven days a week.
 
In particular, HMRC will:
  • agree payment schedules with those who are unable to pay their tax bills due to short-term financial difficulties

  • discuss practical solutions where businesses and individuals cannot meet their other obligations to HMRC – for instance, their records have been lost or destroyed in the disturbances.
In these circumstances, and whenever possible, HMRC will review any penalties imposed and withhold additional surcharges that would normally be triggered by missed deadlines.
 
If you want to talk about how the disorder has affected you in relation to the tax system (including tax credits), please contact HMRC as soon as possible.
 
There are a range of existing reliefs available and HMRC's trained advisors are ready to help.
 
To help deal with your query more efficiently, callers are advised to have the relevant taxpayer reference number to hand, e.g. Unique Taxpayer Reference (UTR) for Self Assessment customers, or VAT number for VAT-registered businesses.


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