In what situations do you use electronic media and when do you use alternatives such as face-to-face or written communications? (please tick one per row)   Electronic media   Other media   Mixture of both   Do not know   Not relevant   Marketing to new customers           Contacting customer base           Communication with suppliers           Logistical control           Storage of risk assessments and H&S documentation           Storage of staff contracts and other employment information           Credit control           Training           What information/capabilities does your website give you?(please tick all relevant) We do not have a website   Product information   Sales leads Contact details   Testimonials/case studies   Online sales (using PayPal etc)   How useful do you find social media for your business? Very useful   Not useful   Only use social media for personal use Useful   Useless   Do not use social media at all   What are the drawbacks to increased usage of technology? (please tick all relevant) Electronic fraud   Unfair competition from overseas or internet-only traders Control of information   Lack of alternatives now to online access Time in dealing with unwanted emails   There are no drawbacks Cost of keeping up to date   Do not know   How could these potential drawbacks be limited?     Do you intend to increase your technological capabilities in the next few years?   Yes   No   Do not know   Are the following systems adequate for your current and future needs? (please tick one per row)   More than adequate Adequate Inadequate Do not know   Telecommunications provision   Internet speed   Customer Relationship Management database   Specialist software   What, if anything, do you feel could be done to help your business develop technologically?     Which of the following would you like us to send your comments on to (please tick all relevant): MP MEP MSP Welsh Assembly Member   Please tick this box if you would like us to send your email address to your elected representatives:     What is your company name?   What is your postcode?  (we need this to find out who to send your comments to)   What is the best email address for your elected representatives to contact you on?