How are you looking to develop your practice(s) over the next 12 months? (Please tick all relevant)   None, we will remain as we are   Review/cut costs   We will introduce new products or services   Improve cash flow Target new patients   Improve patient service Sell more to current patients   Increase opening hours Raise prices   Hire more staff   What factors will help your business develop? (Please write in)   Very approximately how many hours work per month does it take you and your staff to comply with the following administrative tasks? (Please tick one per row)   Under 3 hours   4 to 6 hours   7 to 9 hours   10 to 12 hours   12 to 23 hours   24 to 40 hours   Over 40 hours   Not relevant   Employment law                 Health and safety                 Care Quality Commission (CQC)                 Taxation                 Waste and environmental law                 How much do you pay external consultants per year to help you comply with these administrative tasks? (Please tick one per row)   Under £100   £100 to £499   £500 to £999   £1,000 to £1,999   £2,000 to £4,999   Over £5,000   Employment law             Health and safety             Care Quality Commission             Taxation             Waste and environmental law             What is the impact of regulatory compliance on your business?   How could regulations be improved?   Over the last year have the following costs increased, decreased or stayed the same?  (Please tick one per row)   Increased   Decreased   Stayed the same   Do not know   Not relevant   Energy costs           Material costs           Laboratory costs           Property costs           Staff costs           Cost of finance           Insurance costs           Associate costs           *What are your main cost pressures at the moment?   Overall have your costs over the last year increased, decreased or stayed the same?   --Click Here--IncreasedDecreasedStayed the sameDo not know   By how much, roughly, have they changed?   --Click Here--Less than 2%2% to 5%6% to 10%11% to 24%Over 25%Do not know   Have you passed any change in costs on to your patients?   --Click Here--Yes, all costs passed onYes, we have passed on some of the costsWe have not been able to pass on any of the costsWe are currently reviewing pricesDo not knowNot relevant   Who is the main provider of supplies to your practice?   --Click Here--DentsplyHenry ScheinDental Buying GroupDental DirectoryOther   Do you feel that there is a skills gap in the industry?   --Click Here--Yes NoDo not know   What is this skills gap? (Please write in)   How does it affect your business? (Please write in)   How do you plan to develop your staff next year? (Please tick all relevant)   Internal training   CPD/professional institute training Apprenticeships/internships Other external courses We do not plan to develop our staff   What other significant investment decisions (over £5,000) are you considering for 2012? (Please tick all relevant)   None   Improving property   Machinery and equipment   Service or process improvement Sales and marketing   Do not know (have not made any plans)   Do you feel that there is a communication issue between dentists and their patients?   --Click Here--YesNoDo not know   How do you communicate with your patients in between appointments? (Please tick all relevant)   Telephone   Text   Letter   Social networking Email   Other Meeting   Do not know   What is the other form of communication? (Please write in)   Which of the following occurrences have you planned for?   Death/loss of key personnel   ICT failure or viruses   Theft Key suppliers going into administration   Dental equipment failure   Natural disasters Changes to NHS funding   Utility failure/power cuts   Do not know/none of these   When did you last change your will?   --Click Here--Less than a year agoBetween 1 and 3 years agoMore than 3 years agoI do not have a will   How many people work at your practice(s)?   --Click Here--Under 1010 to 49Over 49   How many hours per week is your business open to patients?   --Click Here--Under 3535 to 50Over 50   Do you offer?   Early morning appointments (before 9am)   Evening appointments (after 6pm) Weekend appointments None of these   All information is completely confidential and no sales calls will occur as a result of your participation in this research.  Please let us know if you would like to...(Please tick all relevant or leave blank if you feel none of these are appropriate)   Receive a copy of the report   Be eligible for Silver membership of Frank Taylor and Associates buyers service for 3 months (worth £75) if I am one of the first 50 respondents who leave their email addresses Be entered into a prize draw for 3 months free Gold membership of Frank Taylor and Associates service (worth £150) Receive information about the Forum of Private Business Receive a free consultation and £50 off an employee stress/engagement survey   If you have ticked any of the above or would prefer not to receive a email reminder about this survey please type in your email address here: Please click on the "submit" button to respond to the survey.  Thank you very much for participating in this research.