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Need to know guide to changes to consumer contracts and new rights for consumers to sue.From 1 October 2014, consumers will have new rights to bring an action against traders who use misleading and aggressive practices. Since June this year, a business providing goods and/or services to consumers online or by email or phone have also been subject to new regulations. Here’s a summary of the recent and upcoming changes: Changes to Consumer Contracts Regulations (from June 2014) As of 13 June changes to the Consumer Contracts Regulations 2013 have introduced the remaining provisions outlined in the 2011 Consumer Rights Directive.