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When you get paid, the sale is complete. When a customer doesn’t pay, they’re hanging on to money that is rightfully yours and you should ask for it. You should have a routine system for following up non-payment that includes letter, email, and telephone, but be prepared to act more quickly if the amount is large or you are concerned about the customer. Can you answer yes to all these questions? Did you agree the payment terms with the customer before you accepted their order? Are you sure the invoice is accurate and no dispute has been raised? Has the