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All businesses need to find, develop relationships with and keep customers. Often, finding customers is the easy part; it’s keeping them that proves more difficult. A reported 68% of clients who leave do so because they feel unappreciated, unimportant, and taken for granted. We think that 68% of customers are worth holding on to. Read on to find out how … Asking yourself why your business wins – and loses – customers can help to shed light on the things you’re doing right and wrong. Address your ‘churn’ As a priority, you should address your turnover of customers. Change things,