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This content is taken from our online Credit Control Guide, available as part of Intermediate and Advanced membership. If all your internal procedures for collecting debt have been tried and the customer has still failed to pay the debt, it may be necessary to turn to external assistance. The following forms of external assistance are available to you: debt collection agencies solicitors commercial mediation services arbitration, insolvency proceedings County Court and High Court proceedings. Intermediate and Advanced members of the Forum are also eligible to apply for the debt recovery service. Debt collection agencies Late payers usually respond more quickly