How to boost customer loyalty

Ask customers what they think By regularly surveying customers and asking for their feedback in person or on social media, you will demonstrate that you care what they think. In a world of big business and poor service, customers appreciate being listened to. Stay in touch Use account management techniques to keep in contact with your key customers. If possible, assign a dedicated account manager to your client so that they come to expect consistency and a high level of service from you. Some companies also use the information they have about clients in their customer relationship management (CRM) system

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