How to make a claim

It is important that, as soon as you become aware of any incident that could lead to a claim against your legal expenses insurance policy, you call the telephone helpline on 0845 130 1722.

Failure to contact the helpline at the outset, and then follow the information given, could in some circumstances lead to a claim being rejected or restricted.

Upon acceptance of the claim, depending on the type of claim, Qdos (our LEI provider) will either instruct a panel solicitor to deal with the claim or will deal with the claim themselves. Where a panel solicitor is appointed, Qdos will provide written details of the solicitor. The solicitor will then contact you directly. Fees incurred, either by Qdos or a panel solicitor, will be paid directly by the insurer. You will be asked to pay the VAT element if you are VAT registered. This is a 'claims made' insurance; only claims that first occur and are notified to Qdos during the period of insurance may be covered by the policy.

Telephone helpline

Members of the Forum have telephone access to consultants who are available to assist you with practical information on any of the following issues:

Tax and VAT
Health and safety
General legal issues

This service is available weekdays between 8:30am and 5:30pm.

To access this service:

Step 1

Please call 0845 130 1722.

Step 2

Please quote your member number. 
If you wish to purchase the enhanced legal expenses insurance, click here.