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A letter before action (LBA) is a letter warning your customer that court proceedings will be started if the debt is not paid. As “going legal” is the last resort, the court will expect you to find another way of reaching an agreement before issuing a legal claim. Therefore, you must send your customer a formal LBA to give them one last chance to settle the matter. Even if you have already written to your customer about the outstanding invoices, you will need to start by sending an LBA. This document describes in detail the elements to put in an