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The classic scenario arises when an employee says that they have booked an overseas holiday and they must take it even though it leaves the department so short-staffed that customer orders will not be fulfilled. How should you deal with this? The starting point is to make sure that your handbook and contracts are quite precise about the holiday entitlement your employees are entitled to, the procedure to follow when requesting and confirming holidays, and the circumstances that might arise where the company could suspend or cancel holiday. These documents need to be professionally prepared so that they cover all