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1. Plan ahead The most important document that any business can have is a business plan. This is not the business plan that you might have put together when you started your business to secure an overdraft or other finance, but the business plan that tells you what you intend to achieve during the next 12 months and how you plan to do it. If you don't have a plan of where you want to go, how will you know when you've got there? 2. Stay informed Once you have your business plan in place, it is imperative that you