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Most of the time, the workplace is a picture of serenity. Occasionally, though, problems arise and the grievance and discipline procedures have to be dusted down and put into practice. In this article, Martin Edwards of lawyers Weightmans gives his 10 top tips for dealing with discipline. Ensure that you have written disciplinary and grievance procedures, and that all employees are given, or have access to, a copy of them. Make sure that your employees understand the policies and how to implement them. In addition, your managers should be trained in how to carry out investigations, hearings and appeals under