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Sometimes, you just can’t get paid. You’ve done all the right things and the money has still not arrived. The longer the debt remains unpaid, the more likely it is to turn into a bad debt and bad debts damage your business. Legal action is always an option but there are others you should also consider. Can you answer yes to all these questions? Are your invoice(s) raised in exactly the right name? (see ‘Knowing your customer’ guide in this series) Do your invoice(s) have all the information required by the customer? Has the customer confirmed receipt of the invoice(s)?