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As a business owner, you probably don’t get as much time away from the business as you’d like to and it is difficult to completely ‘switch off’. But, if you are getting a much-deserved holiday or spending any time away from the business, it’s important to have a plan in place for how you’ll deal with any crises in your absence. The recent festive holiday break has highlighted an area of business which is frequently overlooked in SMEs; that the lack of management cover and inability to contact senior management due to holidays or illness can result in problems. Obviously