Frequently Asked Questions

Below you can find some of the Forums frequently asked questions.  If you can’t find the answer you are looking for please contact our Membership Helpline on 01565 626001.

 

I have only just joined the Forum of Private Business, will someone go through my membership with me?
Yes, one of our membership advisors will contact you and they will go through your membership.

Will I receive a VAT Invoice for my membership?
Yes, you will receive a VAT invoice for your records.
Are all my member benefits available to me as soon as I join?
All membership benefits are available to you immediately and can be found within the Members area.  You will need you log in details to access this area of the website.

Do I need to activate the insurance policy or is this automatic when I join?
You do not need to do anything; our membership team will activate your membership within 24 hours, as long as the payment has cleared.

What is the membership advice line telephone number?
Our telephone number is 01565 626001 or you can email helpline@fpb.org

Where will my call to the membership advice line go after 5.00pm?
Emergency helpline

How long is my membership for?
12 months renewed annually

Can anyone join?
Yes providing you have a business in the united kingdom except for Southern Ireland

Can I upgrade my membership?
Yes if you join the Forum at a standard membership level you can upgrade to the Enhanced Membership level at any time.

How can I pay for my membership subscription?
You can choose to pay online for your membership, by direct debit or credit card payment, or a reoccurring annual direct debit.  If you would like to discuss other options of payment speak with our membership helpline on 01565 626001

What is included in my membership?
A comprehensive Legal insurance, access to an advice line and discounts and preferential rates from our partner companies, for more information on both levels of membership and more specifics please contact the membership team on 01565 626 001.

Is the Health and Safety Guide included in my membership?
The Guide is included in the Enhanced membership but not standard membership, however, if you wish to have this as an additional add on you can do so at £125 plus VAT per year

Is the Employment Guide included in my membership?
Included in the Enhanced but not standard however if you wish to have this as an additional add on you can do so at £225+vat per year

Can I buy the guide separately?
Yes

What other guides are available from you?
We have the main guides, Employment and Health and Safety but we also have free mini guides which are available via the member’s area within resources.

Where do I find all of the resources that are available with my membership?
You will need to log on your account at fpb.org and enter the member’s area to find all the resources available to you.

My password is not being recognised, what do I do?
You can re set your password – however if you are still struggling contact the members team who will be able to request New log in details on your behalf.

Will you renew my membership automatically?
Yes – memberships are renewed annually automatically.

Can I cancel my membership?
Yes you can cancel your membership however you must let us know 30 days before renewal.

Where can I find your terms and conditions of membership?
In welcome pack and website

Where can I find your Data Protection Policy?
You can view our Data Protection Policy online by click this link.

Where can I find your Cookie Policy?
You can view our Cookie Policy online by click this link.

Where can I find your Privacy Policy?
You can view our Privacy Policy online by click this link.

I would like to display the Forum logo on my website and email signature where can I find the details?

You can find the details to add the Forum logo to your website and brochures here.  If you need any further help please do contact our marketing department on marketing@fpb.org.

Do you have a list of all of the members of the Forum of Private Business so I can send them details of my business?
You won’t have access to any other member details as this is confidential.

Do you share my data with third parties?

I have forgotten my membership number
Don’t worry call the membership team and we will go through some details and provide you with this.

I need to update my membership details, who do I need to contact
The membership team on 01565 626001.

How to I put a complaint to the Forum of Private Business
You can follow our procedure which can found here.  Our membership helpline can be contacted on 01565 626001.

I have been advised that I have been selected for a tax investigation what do I do?
Contact the helpline01565 626001

Who will deal with the tax investigation?
The helpline / Rradar our solicitors depending what your query is

What tax and legal cover is with my membership?
See policy Wording